COVID-19 (Coronavirus) Updates: Hamad International Airport - Qatar Airways ×

TRANSIT SERVICES

Make your transit a part of your holiday experience FIND OUT MORE

ARRIVAL SERVICES

Have a relaxing moment while you wait for your luggage FIND OUT MORE

VISA AND IMMIGRATION

Fulfill your travel arrangements with ease FIND OUT MORE
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Book any of our airport Meet and Assist / Lounge Services

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Meet and Assist Services

Gold Arrival Features

  • Kindly approach the Al Maha Services staff at the lounge before immigration
  • Expedited immigration formalities *
  • Assistance through customs clearance
  • Porter assistance with luggage from the baggage claim area
  • Being escorted to the customer’s receiving party

* Additional time may be required to enter the state of Qatar due to government regulation.

  • Fast-track immigration
  • Assistance in customs clearance
  • Optional Add-on

Platinum Arrival Features

  • An Al Maha Services Hostess meet customers at the aerobridge / front exit of the aircraft with a personalised name board
  • Expedited immigration formalities *
  • Assistance through customs clearance
  • Porter assistance with luggage from the baggage claim area
  • Being escorted to the customer’s receiving party
  • Al Maha Services lounge access

* Additional time may be required to enter the state of Qatar due to government regulation.

  • Fast-track immigration
  • Assistance in customs clearance
  • Optional Add-on

Family Arrival Features

  • Kindly approach the Al Maha Services staff at the lounge before immigration
  • Expedited immigration formalities *
  • Assistance through customs clearance
  • Porter assistance with luggage from the baggage claim area
  • Being escorted to the customer’s receiving party

* Additional time may be required to enter the state of Qatar due to government regulation.

  • Fast-track immigration
  • Assistance in customs clearance
  • Optional Add-on

Gold Departure Features

  • An Al Maha Services Hostess meet customers at the Departures Hall
  • Porter assistance with luggage in check-in area
  • Assistance with check-in
  • Expedited immigration formalities
  • Priority boarding
  • At boarding time, escorting customers to the boarding gate
  • Fast-track immigration
  • Assistance in customs clearance

Platinum Departure Features

  • An Al Maha Services Hostess meet customers at the Departures Hall
  • Porter assistance with luggage in check-in area
  • Assistance with check-in
  • Expedited immigration formalities
  • Access to Oryx Lounge (4 hours)
  • Priority boarding
  • At boarding time, escorting customers to the aerobridge/aircraft
  • Fast-track immigration
  • Assistance in customs clearance

Family Departure Features

  • An Al Maha Services Hostess meet customers at the Departures Hall
  • Porter assistance with luggage in check-in area
  • Assistance with check-in
  • Expedited immigration formalities
  • Priority boarding
  • At boarding time, escorting customers to the boarding gate
  • Fast-track immigration
  • Assistance in customs clearance

Gold Transit Features

  • An Al Maha Services Hostess meet customers at the aerobridge / front exit of the aircraft with a personalised name board
  • Assistance with transit formalities
  • Priority boarding
  • At boarding time, escorting customers to the boarding gate
  • Priority boarding
  • Assistance with transit formalities

Platinum Transit Features

  • An Al Maha Services Hostess meet customers at the aerobridge / front exit of the aircraft with a personalised name board
  • Assistance with transit formalities
  • Access to Oryx Lounge (6 hours)
  • Priority boarding
  • At boarding time, escorting customers to the aerobridge/aircraft
  • Priority boarding
  • Assistance with transit formalities

Lounge Services

Arrival Lounge Features *

  • Complimentary Wi-Fi
  • Light refreshments
  • Smoking room
  • Conference rooms *
  • Business centre *
  • Shower facilities *

* These features are only available in the lounge after immigration and customs clearance.

Al Maha Lounge Features *

  • Complimentary Wi-Fi
  • Food and beverages
  • Television area
  • Shower facilities
  • Reading material
  • Luggage lockers
  • Family Room
  • Smoking room

* Lounge product does not include Meet and Assist service.

Oryx Lounge Features *

  • Complimentary Wi-Fi
  • Food and beverages
  • Business centre
  • Television area
  • Shower facilities
  • Reading material
  • Family room
  • Games room
  • Smoking room
  • Lugagge lockers

* Lounge product does not include Meet and Assist service.

Al Maha Lounge Features *

  • Complimentary Wi-Fi
  • Food and beverages
  • Television area
  • Shower facilities
  • Reading material
  • Luggage lockers
  • Family Room
  • Smoking room

* Lounge product does not include Meet and Assist service.

Oryx Lounge Features *

  • Complimentary Wi-Fi
  • Food and beverages
  • Business centre
  • Television area
  • Shower facilities
  • Reading material
  • Family room
  • Games room
  • Smoking room
  • Lugagge lockers

* Lounge product does not include Meet and Assist service.