General
All materials on this website, mobile site and mobile applications are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by Al Maha Services or are used with permission from their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress, and other materials contained in this website, mobile site and mobile applications. All rights are reserved, worldwide. Users may download, print, or reproduce portions of Al Maha Service’s materials for their personal, non-commercial use, and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website, mobile site and mobile applications is strictly prohibited. By way of illustration, such prohibited use may include the extraction, redistribution, republication, modification, broadcasting, sale, or otherwise making available of any of the information or material on this website, mobile site and mobile applications (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website, mobile site and mobile applications. Unauthorised use of this website, mobile site and mobile applications or any of the information or material contained on this website, mobile site and mobile applications is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.
This website, mobile site and mobile applications contain information about the products and services which Al Maha Services (or other third parties) may offer (referred to as Product Information). Product Information may include details about future intentions of Al Maha Services (e.g. products and services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Al Maha Services and assist you to obtain these products and services.
Al Maha Services is PCI DSS compliant.
These Terms of Use and/or other information provided on the Website, mobile site and mobile applications may be updated, amended, changed, or removed by Al Maha Services at any time and without further notice to you. Changed terms of use will become effective once posted on the Website. You should read these Terms of Use every time you visit the website, mobile site and mobile applications and ensure that you review all the relevant documents each time you use this website, mobile site and mobile applications. By using this website, mobile site and mobile applications you agree to be bound by the latest version of such documents.
General
Bookings which are kept on-hold for a period exceeding thirty (30) days will automatically be cancelled and the amount paid will be forfeited. If the Booking is cancelled within thirty (30) days a fifty percent (50%) refund will be recharged to the Customer
Arrival Services
Platinum Arrival:
Customers are responsible to identify themselves to the Al Maha Services hostess who will meet them at the aircraft with a personalised name board. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the stairs of the aircraft. Customers will be escorted to the Al Maha Services Arrivals Airside Lounge, for immigration requirements. Porter services at the baggage claim area will be provided as well as 4 hours lounge access landside and Customers will be escorted to their receiving party. Add on products can be purchased at an additional fee.
Gold and Family Arrival:
Customers have to report directly to the Al Maha Services Arrivals Airside Lounge, which is located at the far right of the immigration counters, otherwise the Booking will be forfeited and no refund will be given. Add on products can be purchased at an additional fee. Flower Service and Flower Add on Service: The Al Maha Services Hostess will welcome customers at the aerobridge/aircraft with a personalised name board and a bouquet of flower upon their arrival in Doha. Once the flower bouquet has been received, customers will be requested to sign the acknowledgement receipt form. Customers may then continue with their arrival formalities.
Departure Services
Platinum Departure:
The Al Maha Services hostess will meet Customers at the Departures hall with a personalised name board and assist with expedited check-in and immigration. Customers will be escorted to Al Maha Services Transit Lounge and will be given priority boarding as well as assistance until the aerobridge/aircraft. Six (6) hours lounge access is included and extended lounge access can be purchased at an additional fee.
Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport.
Gold and Family Departure:
Customers will be met at the Departures hall and assisted with expedited check-in and immigration, and escorted to their respective boarding gate for priority boarding.
Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport.
Transit Services
Platinum Transit:
Customers are responsible to identify themselves to Al Maha Services hostess who will meet them at the aircraft and assist them with transit formalities and customs clearance. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the stairs of the aircraft. Customers will be granted access to the Al Maha Services Transit Lounge for 6 hours and accompanied to the onward flight for priority boarding. Extended lounge access can be purchased at an additional fee.
Gold Transit:
The Al Maha Services hostess will meet Customers at the aerobridge/aircraft. The Al Maha Services Hostess will then assist customers with transit formalities and customs clearance. Customers will then be escorted to the respective boarding gate for priority boarding.
All Products (the “Products” means flowers or other add-on products) are subject to availability. Al Maha Services will take all due care while delivering Products to the Customers. We reserve the right to withdraw or amend availability of a Product or Products from time to time without notice. Please ensure that the terms and conditions are read and understood. Flowers are seasonal products and some varieties may therefore not be available or may still be in bud. The delivered bouquet may look different to the pictures shown on the website. However, we make reasonable efforts to match the colour and shape of the bouquets shown in the online pictures. Flowers may be booked as a standalone Product or as an add-on Product to an Arrival Al Maha Services Booking. Product bookings must be made at least twelve (12) hours before the Customer’s scheduled arrival time. Changes or amendments to Product bookings must be requested no later than twelve (12) hours prior to Customer’s scheduled arrival time. If changes or amendments are requested less than twelve (12) hours prior to the Customer’s scheduled arrival time, the requested changes or amendments may be rejected at Al Maha Services’ own discretion and the Product(s) will be delivered in accordance with the original Product(s) booking or the Customer may elect to cancel the delivery of the Product(s) without any refund. If the Product(s) booking is cancelled by the Customer less than twelve (12) hours prior to the Customer’s scheduled arrival time, no refund will be given to the Customer. In the event that a Product is not available, Al Maha Services will provide a refund to the Customer.
AL MAHA SERVICES DETAILS :
Departure Service: (+974) 3329 1629 or (+974) 3326 6509
Booking query: almahaservices@qatarairways.com.qa
Service Enquiry: (+974) 4010 5834 or (+974) 4010 5835
Website: www.al-mahaservices.com
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