Our Services

Meet and Assist Services

Customers arriving to, transiting through, or departing from Hamad International Airport can now look forward to a seamless experience with the assistance of Al Maha Services.

The Al Maha Services Meet and Assist packages are designed with the ultimate attentiveness in mind. An Al Maha Services Hostess will meet you at your point of arrival, transfer or departure and assist you with all formalities while you relax in one of our exclusive lounges.

Our Meet and Assist Services can perfectly complement your suppliers’ and clients’ business travel plans. Book this exclusive service for your clients, family, friends or suppliers, to give them the VIP treatment.

Lounge Services *

Our Premium Lounge Services are for customers arriving to, transiting through, or departing from Hamad International Airport.

Retreat to our exclusive Al Maha Services Lounges to relax and enjoy refreshments while you wait for your onward flight. Indulge in an international selection of offerings as well as fresh deli-style food, with a selection of delicious wraps, sandwiches and juices. Customers transiting through Hamad International Airport can, at their discretion, choose from a selection of wine and beer.

Facilities include unlimited high-speed Wi-Fi, shower facilities, a television area, reading materials and business centre.

* Lounge services does not include Meet and Assist services.

Your Safety is Our Priority

As your health, safety and comfort is our top priority, our state-of-the-art Hamad International Airport is implementing the latest protocols and innovative technology to ensure the highest hygiene standards for your next journey with us.

  • We maintain a minimum of 1.5m physical distancing measures across the airport with the use of markings, signage and modified seating arrangements.
  • Surfaces in high contact areas are diligently cleaned and disinfected every 10-15 minutes, in line with Qatar’s Ministry of Public Health guidelines, and hand sanitiser is readily available at all key locations..
  • Thermal screening is conducted for all passengers and staff.
  • It is mandatory for all staff to wear a mask and gloves at all times.
To further demonstrate our commitment to your safety, we continue to remain compliant to the highest levels of food safety in our Al Maha Services’ lounges, achieving the ISO 22000:2018 Food Safety Management Certificate.

Compare Meet and Assist Services

Services Family * Gold Platinum
Al Maha Services Hostess will meet you at the aerobridge/front exit of the aircraft with a personalised name board     Applicabel
Access to Al Maha Services Arrivals Landside Lounge (up to 4 hours)     Applicabel
Access to Al Maha Services Arrivals Airside Lounge Customers are required to present themselves to the Al Maha Services Lounge before immigration Applicabel Applicabel Applicabel
Expedited immigration formalities * Applicabel Applicabel Applicabel
Porter assistance for luggage at the baggage claim area Applicabel Applicabel Applicabel
Escort to the airport's exit Applicabel Applicabel Applicabel
Flower bouquet Paid Add-on Paid Add-on Paid Add-on
 

* Additional time may be required to enter the state of Qatar due to government regulation.

* Mandatory minimum 2 adults and 1 child (Maximum 3 children between 2-12 years). Additional person irrespective of age 100 QAR, Infant is free of charge.

Services Family * Gold Platinum
Al Maha Services Hostess will meet you at the Departure Hall Applicabel Applicabel Applicabel
Porter assistance with luggage in the check-in area Applicabel Applicabel Applicabel
Assistance with check-in formalities ** Applicabel Applicabel Applicabel
Access to Al Maha Services Departure Lounge Applicabel Applicabel Applicabel
Exclusive access to our dedicated immigration counters Applicabel Applicabel Applicabel
Escort customers to the boarding gate Applicabel Applicabel  
Escort customers to the aerobridge/aircraft/remote bay     Applicabel
Access to Al Maha Services Transit Lounge (up to 4 hours)     Applicabel
 
*Mandatory minimum 2 adults and 1 child (Maximum 3 children between 2-12 years). Additional person irrespective of age 100 QAR, Infant is free of charge.
** Al Maha Services customers who are booked on Qatar Airways flights may check-in at the Al Maha Services Departure Lounge (excluding flights to the USA and Canada).
Privilege Club Gold and Platinum members who are eligible for complimentary Al Maha Services may also check-in at the lounge. For member benefits click here.
Services Gold Platinum
Al Maha Services Hostess will meet you at the aerobridge/front exit of the aircraft with a personalised name board Applicabel Applicabel
Assistance at the security and transfer desk Applicabel Applicabel
Escort customers to the boarding gate Applicabel  
Escort customers to the aerobridge/aircraft/remote bay   Applicabel
Access to Al Maha Services Transit Lounge (up to 6 hours)   Applicabel