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TERMS OF USE

Al Maha Services Website, mobile site and mobile applications.

General

  • Please read these Terms of Use carefully before you start to use this website, mobile site and mobile applications. These Terms of Use govern the use of this website, mobile site and mobile applications. Other terms and conditions apply to the use of Al Maha Services; for more information please review our Terms and Conditions for use of Al Maha Services. By accessing and using this website, mobile site and mobile applications, you indicate that you accept (unconditionally and irrevocably) these Terms of Use. You represent and warrant that you possess the legal right and ability to use this website, mobile site and mobile applications in accordance with the Terms of Use herein. You promise to us you are old enough to enter legally binding contracts through this website, mobile site and mobile applications and that you know you will be responsible for all payments due to us for bookings made by you or another person using your information. Please also make sure that you have read and accept our Privacy Policy

Copyright and Trademark Information

All materials on this website, mobile site and mobile applications are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by Al Maha Services or are used with permission from their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress, and other materials contained in this website, mobile site and mobile applications. All rights are reserved, worldwide. Users may download, print, or reproduce portions of Al Maha Service’s materials for their personal, non-commercial use, and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website, mobile site and mobile applications is strictly prohibited. By way of illustration, such prohibited use may include the extraction, redistribution, republication, modification, broadcasting, sale, or otherwise making available of any of the information or material on this website, mobile site and mobile applications (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website, mobile site and mobile applications. Unauthorised use of this website, mobile site and mobile applications or any of the information or material contained on this website, mobile site and mobile applications is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.

Unauthorised actions or uses

  • You agree that you will use this website, mobile site and mobile applications only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorised, false or fraudulent booking; that you will not attempt to interfere with the operation of this website, mobile site and mobile applications, or alter or corrupt any data or software.
  • You agree to follow and abide by these Terms of Use and by all instructions and procedures set out in this website, mobile site and mobile applications. You understand that a failure to follow all instructions and procedures may lead to your obligation to purchase unintended services; forfeiture of your services; denial of access to this website, mobile site and mobile applications, or services; and possibly legal action being brought against you.

Product Information

This website, mobile site and mobile applications contain information about the products and services which Al Maha Services (or other third parties) may offer (referred to as Product Information). Product Information may include details about future intentions of Al Maha Services (e.g. products and services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Al Maha Services and assist you to obtain these products and services.

Paying by credit card

Al Maha Services is PCI DSS compliant.

Disclaimers and Limitations of Liability

  • 1. Whilst the Product Information and all other website, mobile site and mobile applications material is provided in good faith, by using this website, mobile site and mobile applications, you agree and acknowledge that Al Maha Services makes no representations, warranties, or claims as to the accuracy of the Product Information or any other material on this website, mobile site and mobile applications. Furthermore, you agree that the Product Information and website, mobile site and mobile applications material does not constitute any form of advice or recommendation to you.
  • 2. Al Maha Services disclaims all implied warranties relating to your use of this website, mobile site and mobile applications and the information, products, and services contained in this website, mobile site and mobile applications. To the maximum extent permissible under law, all information on this website, mobile site and mobile applications is provided without any warranty (either express or implied by law or otherwise) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement of third party rights.
  • 3. By using this website, mobile site and mobile applications, you agree that Al Maha Services will not be liable to you for any direct, indirect, consequential, or any other loss arising from the use (or non-use) of the information, products, and services contained in this website, mobile site and mobile applications or from your access of other material via links from this website, mobile site and mobile applications. The exclusions and limitations contained in these Terms of Use apply to the maximum extent permitted by law.
  • 4. Al Maha Services does not guarantee that use of this website, mobile site and mobile applications will be compatible with all hardware and software which may be used by visitors to the site.
  • 5. Except as set out in sub clause 6 below, Al Maha Services will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise for any injury, death, damage, or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill, and like loss) howsoever caused arising out of or in connection with the use of this website, mobile site and mobile applications or the use, accessing, downloading, or relying on any information or other materials contained in this website, mobile site and mobile applications, including, without limitation, as a result of any computer virus.
  • 6. These Terms and Conditions do not exclude Al Maha Services’ liability (if any) to you for personal injury or death resulting from Al Maha Services’ negligence, for fraud or for any matter which it would be illegal for Al Maha Services to exclude or to attempt to exclude its liability.
  • 7. Subject to (sub) clause 6 above, Al Maha Services’ entire liability in respect of any matter or series of matters arising out of or in connection with Al Maha Services’ provision of this website, mobile site and mobile applications and any service by Al Maha Services or anything there under by any means shall be limited to USD 1,000 in total for each and every event or series of connected events.
  • 8. You shall indemnify Al Maha Services and its licensors and keep Al Maha Services and its licensors indemnified against all losses, damages, claims, and costs (including legal cost) caused or suffered by Al Maha Services and/or its licensors as a result of a breach by you of any of these Terms of Use.

Modification to terms

These Terms of Use and/or other information provided on the Website, mobile site and mobile applications may be updated, amended, changed, or removed by Al Maha Services at any time and without further notice to you. Changed terms of use will become effective once posted on the Website. You should read these Terms of Use every time you visit the website, mobile site and mobile applications and ensure that you review all the relevant documents each time you use this website, mobile site and mobile applications. By using this website, mobile site and mobile applications you agree to be bound by the latest version of such documents.

Miscellaneous

  • These Terms of Use (including the Privacy Policy) contain all the terms relating to the use of this website, mobile site and mobile applications. These Terms of Use supersede all previous contracts, arrangements, representations (other than fraudulent misrepresentation), terms implied by law, and understandings between the parties whether written, arising from custom, orally, or otherwise. These Terms of Use are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these Terms of Use as you will be deemed to understand and accept them if you use this website, mobile site and mobile applications. If any part of these Terms of Use are found by any court, tribunal, administrative body, or authority of competent jurisdiction to be illegal, invalid, or unenforceable then that provision will, to the extent required, be severed from these Terms of Use and will be ineffective without, as far as possible, modifying any other parts of these Terms of Use and this will not affect any other provisions of the amended Terms of Use, which will remain in full force and effect. There shall be no waiver of any term, provision, or condition of these Terms of Use, unless such waiver is evidenced in writing and signed by the party granting such waiver. The Terms of Use of this website, mobile site and mobile applications and the materials contained within it shall be governed and construed in accordance with the laws of England and Wales. The English courts shall have non-exclusive jurisdiction to adjudicate any disputes, which may arise as a result. You agree that Al Maha Services reserves the right to bring an action against you in any country it deems appropriate.
  • If you have any questions about the Al Maha Services website, mobile site and mobile applications, or our Terms of Use, please contact: (+974) 4010 5834 or (+974) 4010 5835 or via email at almahaservices (at) qatarairways.com.qa

Terms and Conditions


Definitions

  • “Add-On Product(s)” means the products that Customers may book in addition to the Services as listed under section 11 below including (but not limited to) flower bouquets.
  • “Airport” means Hamad International Airport, Doha, Qatar.
  • “Booking(s)” means a booking for Al Maha Services and/or the entry to and use of the Lounge(s) in accordance with these Terms and Conditions.
  • “Business Day(s)” means a working day in the State of Qatar excluding Fridays and Saturdays and any public holidays observed by the State of Qatar.
  • “Child” or “Children” means an individual person between 2 years old and 11 years old.
  • “Corporate Booking(s)” means a Booking made by a customer under an existing corporate membership agreement for Al Maha Services.
  • “Customer”, “you” and/or “your” means a passenger (including the nominated passengers on the Booking) who has made a Booking for Services and/or permitted to enter and use the Lounge(s) in accordance with a Booking and these Terms and Conditions.
  • “Departures Hall” means the departures area that includes the check in facilities at the Airport.
  • “Event Booking(s)” means a Booking(s) made by Customers for Services for conferences, sports or entertainment event(s) taking place in the State of Qatar.
  • “Fee” means the charges stated by Al Maha Services at the time of booking and payable by the Customer for the Services and/or the entry to and use of the Lounge(s).
  • “Family Booking(s)” as defined under section below.
  • “Infant” means an individual person who has not yet reached his 2nd birthday.
  • “Lounge(s)” means the arrivals, transit and/or departures lounges facilities managed by Al Maha Services located at the Airport including (but not limited to) food and beverages services, Lounges’ business center and computer equipment (where available) and any other hospitality services and products offered by Al Maha Services in these facilities.
  • “Privilege Club” means Qatar Airways’ frequent-flyer programme.
  • “Qmiles” means the reward miles earned when the Privilege Club member or the member’s nominated family members travel on Qatar Airways or partner airlines and/or spend on global non-airline partners.
  • “Services” means the meet and assist services provided by Al Maha Services at the Airport.
  • “Tax Invoice” means the payment receipt provided to the Customer upon payment of the Fee.
  • “Terms and Conditions” means these terms and conditions governing the Services including the entry to and use of the Lounge(s).

General

  • The Services and the Lounges are operated and managed by Al Maha Services, a department within the Qatar Airways Group Q.C.S.C., (together referred to as “Al Maha Services”, "we", and/or "us"), having its registered place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, Qatar.
  • These Terms and Conditions govern the use of the Services and the entry to and use of the Lounge(s) by Customers and set out the entire agreement between Al Maha Services and the Customers superseding all previous statements whether written or oral.
  • Al Maha Services reserves the right to amend these Terms and Conditions from time to time by issuing an updated version thereof. This is the Customer’s responsibility to keep familiar and comply with these Terms and Conditions. The current Terms and Conditions are accessible at al-mahaservices.com.
  • These Terms and Conditions shall be governed by and be construed in accordance with the laws of the State of Qatar and the courts of the State of Qatar shall have jurisdiction in connection with any disputes relating to these Terms and Conditions or the subject matter hereof.
  • If any portion of these Terms and Conditions shall be determined to be a violation of or contrary to any controlling law, rule or regulation, then that portion shall be unenforceable and the remainder of the Terms and Conditions shall remain in full force and effect.

Al Maha Services Terms and Conditions

Booking

  • A Booking can be made by a Customer of 18 years old and above.
  • The Bookings are non-transferable and non-refundable (in whole or in part).
  • Each Booking is valid for the Services booked and/or the entry to and single-use of the Lounge only on the date as booked and shown on the booking confirmation or Tax Invoice subject to section 8.3 below (unless explicitly agreed by Al Maha Services).
  • By making a Booking, the Customer agrees on behalf of all persons detailed in the Booking. All Customers included in the Booking agree to be bound by these Terms and Conditions.
  • The Booking will be provided subject to availability and can be pre-booked by visiting the Al Maha Services website (al-mahaservices.com) or made as a walk-in Customer at the Al Maha Services’ counter and/or Lounge’s reception.
  • Bookings for Services shall be made no less than twelve (12) hours prior to the scheduled relevant arrival/departure flight time.
  • The Customer shall notify to Al Maha Services at al-mahaservices.com any itinerary changes up to twelve (12) hours before the scheduled relevant arrival/departure flight time. Within twelve (12) hours and up to three (3) hours prior to the scheduled arrival/departure flight time Customer shall contact Al Maha Services by email at almahaservices@qatarairways.com.qa or by phone at (+974) 4010 5834 or (+974) 4010 5835. No modification will be accepted within the three (3) hours prior to the scheduled departure flight time and the Booking will be considered as no-show.
  • The Fees are applicable per person. Subject to section 6.1 below, any person who is not included in the Booking will be charged additional Fees, as applicable.
  • The Fees are those fixed at the date the Booking is made by the Customer. The Fees are exclusive of taxes.
  • The Fees may vary from time to time at Al Maha Services’ discretion.
  • The family bookings consist of a minimum of two (2) adults (12 years and above) and one (1) up to three (3) Children (the “Family Booking(s)”). Additional person(s), (irrespective of age) shall be charged an additional Fee of Qatari Riyals One Hundred (QAR 100) per person, however Infants will not be charged. If the minimum criteria for Family Bookings are not filled, for whatever reason on the date the Services are booked, the standard Fees shall be charged for each person.
  • In line with the tier benefits applicable on the date of travel, Customers who are Gold or Platinum Privilege Club members can book the Services by sending an email request to Al Maha Services at almahaservices@qatarairways.com.qa twenty-four (24) hours prior to their scheduled eligible marketed and operated Qatar Airways flight arrival/departure to/from Doha. Booking request emails must include the Privilege Club membership number, flight itinerary (PNR/E-ticket number) and the requested Services and/or Lounge access. Al Maha Services reserves the right to confirm/cancel Booking requests.
  • Privilege Club members can redeem Qmiles for the purchased Services and/or Lounge access. The Privilege Club members can also choose to redeem Qmiles for the purchased Services and/or Lounge access for nominated family members or any other individual of their choice. The Qmiles redemption for the purchased Services and/or Lounge access can be done through the Al Maha Services’ website by providing Privilege Club membership credentials. The Privilege Club members must have the required Qmiles balance to redeem for the Services and/or Lounge Access. Privilege Club members should ensure the account access and correct contact details are updated before initiating the transaction to authorize the Qmiles redemption.
  • Event Booking(s) cannot be put 'on-hold' at Al Maha Services’ discretion.

Payment

  • The Customer shall pay the Fees in full prior to using the Services and/or entering the Lounge(s).

Cancellation and Refunds

  • If the Bookings made through the Al Maha Services’ Website or at an Al Maha Services’ counter are cancelled by the Customer in accordance with these Terms and Conditions, the following rules shall apply:
  • For cancellations notified to Al Maha Services more than twenty four (24) hours prior to Customer’s scheduled arrival/departure flight to/from Doha, one hundred percent (100%) of the paid Fee will be refunded to the Customer.
  • For cancellations notified to Al Maja Services between twelve (12) hours and twenty-four (24) hours prior to the Customer’s scheduled arrival/departure flight to/from Doha, eighty percent (80%) of the paid Fee will be refunded to the Customer (except Qmile purchases – no partial refunds for Bookings purchased using Qmiles).
  • For cancellations notified to Al Maha Services between three (3) hours and twelve (12) hours prior to the Customer’s scheduled arrival/departure flight to/from Doha, fifty percent (50%) of the paid Fee will be refunded to the Customer (except Qmile purchases – no partial refunds for Bookings purchased using Qmiles).
  • For cancellations notified to Al Maha Services less than three (3) hours prior to the Customer’s scheduled arrival/departure to/from Doha, or in the event of no prior notification, no refund will be paid to the Customer. Bookings will be considered as “no show” and the paid Fee will be forfeited.
  • Bookings paid through a voucher are non-refundable if cancelled.
  • Legitimate refund claims shall be subject to the following policy:
  • If the original Booking was paid by cash, a cash refund will be processed within three (3) Business Days. Cash refund claims are valid for three (3) months from the date of issue of the Tax Invoice. No claim will be entertained thereafter.
  • If the original Booking was paid by debit or credit card, a card refund will be processed within approximately twenty-one (21) Business Days and will only be refunded to the card used for the original Fee payment.
  • If the original Booking was paid by voucher no refund will be paid to the Customer.
  • The above cancellation and refund policies shall not apply to Corporate Bookings. For Corporate Bookings, in the event of no prior notification, Al Maha Services will not be liable for any refund.
  • For Event Booking(s), cancellation shall be notified within seventy-two (72) hours prior to the beginning of the event to qualify for one hundred percent (100%) refund of the Fee otherwise the Fee shall be forfeited and no refund shall apply.
  • Bookings made through other channels may be subject to different cancellation and refund policies. In such instances, Customers shall contact the customer support services stated on the Booking confirmation or Tax Invoice to enquire on the applicable policies.
  • Bookings which are kept on-hold such as in case of flight cancellation for a period exceeding thirty (30) days will automatically be cancelled and the Fee paid will be forfeited.

Infant and Children

  • Infants can access the Lounge(s) and receive the Services as part of their parent/guardians’ Booking, at no extra charges.
  • Children are subject to fifty percent (50%) discount on the Services in Gold and Platinum categories and Lounge(s) access. Add-on products shall be excluded from the discount.
  • Customers from twelve (12) years of age will be charged the applicable Fee.

Services Categories

Arrival Services

  • Platinum Arrival: Customers are responsible for identifying themselves to the Al Maha Services’ hostess who will meet them at the aircraft with a personalised name board. Alternatively, if the aircraft is parked at a remote bay, Customers will be met at the bottom of the front stairs of the aircraft. Customers will be escorted to the arrivals Lounge, for immigration requirements. Porter services at the baggage claim area will be provided for a maximum of two (2) checked-in bags per Customer as well as four (4) hours Lounge access landside and Customers will be escorted to their receiving party. Porter services for additional bags shall be charged in accordance with the applicable Fee and shall be subject to availability. Add-on Products can be purchased at an additional Fee.
  • Gold and Family Arrival: Customers have to report directly to the arrivals Lounge, which is located at the far right of the immigration counters, otherwise the Booking will be forfeited and no refund will be given. Porter services at the baggage claim area will be provided for a maximum of two (2) checked-in bags per Customer. Customers will be escorted to their receiving party. Porter services for additional bags shall be charged in accordance with the applicable Fee and shall be subject to availability. Add-on Products can be purchased at an additional Fee.

Departure Services

  • Platinum Departure: The Al Maha Services’ hostess will meet Customers at the Departures Hall with a personalised name board and assist with expedited check-in and immigration formalities. Customers will be escorted to the Lounge and will be given priority boarding as well as assistance until entering the aerobridge/aircraft. Six (6) hours Lounge access is included. Customers are required to contact Al Maha Services by phone at (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at the Airport. Porter services from the Airport Departures Hall entrance to check in counter will be provided for a maximum of two (2) checked-in bags per Customer. Porter services for additional bags shall be charged in accordance with the applicable Fee and shall be subject to availability.
  • Gold and Family Departure: Customers will be met at the Departures Hall and assisted with expedited check-in and immigration formalities, and escorted to their respective boarding gate for priority boarding. Customers are required to contact Al Maha Services by phone at (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at the Airport. Porter services from the Airport Departures Hall entrance to check in counter will be provided for a maximum of two (2) checked-in bags per Customer. Porter services for additional bags shall be charged in accordance with the applicable Fee and shall be subject to availability.

Transit Services

  • Platinum Transit: Customers are responsible for identifying themselves to Al Maha Services’ hostess who will meet them at the aircraft and assist them with transit formalities and customs clearance. Alternatively, if the aircraft is parked at a remote bay, Customers will be met at the bottom of the front stairs of the aircraft. Customers will be granted access to the transit Lounge for six (6) hours and accompanied to their onward flight for priority boarding.
  • Gold Transit: The Al Maha Services’ hostess will meet Customers at the aerobridge/aircraft. The Al Maha Services’ Hostess will then assist Customers with transit formalities and customs clearance. Customers will then be escorted to their boarding gate for priority boarding.

Use of the Lounge(s)

  • Access to the Lounge(s) is based on space availability and Al Maha Services may, at its discretion, refuse the entry to the Lounge(s) due to capacity, operational or regulatory reasons including pursuant to any health, safety, security and/or fire orders or regulations. In the event a Customer is refused the entry to the Lounge in accordance with this section 8.1 (other than as a result of a Force Majeure Event) and Customer has a pre-booked and pre-paid Booking, Customer shall be offered a refund of the Fee, a deferred use of the Lounge or access to a different lounge at Al Maha Services’ discretion.
  • Customers departing or transiting can only access the Lounge(s) if they hold an onward boarding pass.
  • Use of the Lounge(s) in the airside transit area is limited to a maximum of six (6) hours from the initial Lounge entry. Any additional hours above six (6) hours shall be charged in accordance with the applicable Fee at the time the additional hours are booked and shall be subject to availability.
  • Access to the business center in the Lounge(s) (where applicable) is subject to availability. Al Maha Services does not represent or warrant that the computer equipment made available at the business center in the Lounge(s) are free from any defects, bugs or viruses and the Customer shall be responsible for the security of his own identification information and password. Al Maha Services will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise for any injury, death, damage, or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill, personal data security breaches and like loss) howsoever caused arising out of or in connection with the use, disruption of service during use or unavailability of the Lounge equipment including but not necessarily limited to internet/Wi-Fi services and/or other business lounge/center equipment.
  • The operation of the Lounge(s) may be limited, restricted, suspended or terminated at any time at Al Maha Services’ discretion. Al Maha Services will use reasonable endeavours to provide advance notice to the Customers of the same. In the event a Customer is refused the entry to the Lounge in accordance with this section 8.5 (other than as a result of a Force Majeure Event) and Customer has a pre-booked and pre-paid Booking, Customer shall be offered a refund of the Fee, a deferred use of the Lounge or access to a different lounge at Al Maha Services’ discretion.

Customer’s Obligations

  • Customers are responsible for all their belongings and property at all given times in the Lounge(s). Al Maha Services will not be liable for any loss or damage to any Customer’s personal belongings and property.
  • Customers shall adhere to any no smoking policies in the Lounge(s) at all times and use the smoking rooms where available.
  • Customers shall be responsible for ensuring flights are boarded on time. No boarding announcements will be made within the Lounge(s). Al Maha Services will not be liable for any late or no show resulting in missed flight.
  • Customers shall not bring animals or pets to the Lounge(s) (except service dogs in dedicated areas).
  • Al Maha Services is committed to providing a responsible service of alcohol to ensure a safe environment for all Customers and its staff. For the security, safety and comfort of all Customers, Al Maha Services reserves the right at its reasonable discretion to serve alcohol taking into consideration the following criteria (without limitation):
    • Customers who are 21 years of age and over are eligible to be served alcohol within the Lounge(s).
    • Customers who are 18 years or over (and under 21), can only be served alcohol with the permission of a guardian or parent who is physically present.
    • Alcoholic beverages are not available in the Lounge(s) during the Holy Month of Ramadan, Eid al Fitr and Eid al Adha.
  • Al Maha Services reserves the right to modify or discontinue its services without prior notice to ensure that its maximum standards of service and quality are met for its Customers’ comfort and safety.
  • Al Maha Services may refuse the entry or evict immediately any Customers who, in Al Maha Services’ reasonable opinion, is or become unruly, intoxicated or not compliant with these Terms and Conditions or any of Al Maha Services’ policies and instructions (whether verbally or in writing) or if refusal or eviction appears necessary to ensure the orderly operation of the Lounge(s) including the safety and comfort of the other Customers without incurring any liability. No refund will be provided.
  • The Customer shall fully indemnify and compensate Al Maha Services and Qatar Airways Group, its subsidiaries, affiliated companies, and respective officers, directors, shareholders and employees with respect to all actions, suits, claims, demands, costs, charges or expenses arising out of directly or indirectly the act or omission, willful misconduct or negligence of the Customer.
  • Customers shall adhere to any health and safety precautions and measures implemented by Qatar Airways in the Lounge such as mandatory wearing mask at all times or maintaining social distancing whilst in the Lounges as and where applicable.

Dress Code

  • The Customer shall ensure that he/she is appropriately dressed to enter and use the Lounge(s) at all times.
  • Al Maha Services reserves the right at its sole and absolute discretion to refuse the entry or evict any Customers whose attire is considered by Al Maha Services to be unsuitable. No refund will be provided.

Add-on Products

  • All Add-on Products are subject to availability.
  • Al Maha Services will take all due care while delivering the Add-on Products to the Customers. We reserve the right to withdraw or amend availability of any Add-on Product from time to time without notice. Flowers are seasonal products and some varieties may therefore not be available or may still be in bud. The delivered bouquet may look differently from the pictures shown on the Al Maha Services’ website. However, Al Maha Services makes reasonable efforts to match the colour and shape of the bouquets shown in the online pictures.
  • Flowers may be booked as a standalone product or as an Add-on Product to Services Booking. If Customer booked the flowers product, the Al Maha Services’ Hostess will welcome Customers with a bouquet of flowers and personalized greeting card upon their arrival in Doha at the Airport. Once the flower bouquet has been received, Customers will be requested to sign the acknowledgement receipt form. Customers may then continue with their arrival formalities.
  • Add-on Product bookings shall be made at least twenty-four (24) hours prior to the Customer’s scheduled arrival time.
  • Changes or amendments to Add-on Product bookings shall be requested no later than twenty four (24) prior to Customer’s scheduled arrival time. If changes or amendments are requested less than twenty four (24) before the Customer’s scheduled arrival time, the requested changes or amendments may be rejected at Al Maha Services’ own discretion and the Add-on Product(s) will be delivered in accordance with the original Add-on Product(s) booking or the Customer may elect to cancel the delivery of the Add-on Product(s) without any refund.
  • If the Product(s) booking is cancelled by the Customer less than twenty four (24) hours prior to the Customer’s scheduled arrival time, no refund will be provided to the Customer. In the event that an Add-on Product is not available, Al Maha Services will provide a refund to the Customer.
  • Buggies and wheelchair services are not included in Al Maha Services. Customers shall liaise and make arrangements with their transporting airline in advance in order to address any specific mobility needs including, but not limited to, buggies and wheelchair requests.

Data Protection

  • Your privacy is very important and Al Maha Services is committed to protecting your privacy and complying with applicable data protection and privacy laws and the protection of your Personal Data that you provide to us. We want you to feel safe when using our services and are committed to maintaining your privacy when you do. We require our employees, suppliers and partners to maintain confidentiality in accordance with applicable data protection laws.
  • Your Personal Data, collected via form documents, is necessary for the purpose of performance of the contract (amongst other lawful data processing grounds where applicable) to enable your entry to and use of the Lounge and for the booking process. Al Maha Services will not process your data without your consent unless lawfully required to do so. These lawful grounds to process your personal data without your consent may include, but are not necessarily limited to, occasions involving public health, vital interest and threats to life or required by lawful authorities to do so. Al Maha Services may use your Personal Data under legitimate grounds in accordance with our Privacy Policy for such things, including but not necessarily limited to, the delivery and/or improvement of services; marketing; product development and third parties such as partner lounges (including where applicable a related body corporate, agent and/or contractor) that may provide services to Al Maha Services. This information may be transferred to or from the State of Qatar for these purposes and under the grounds as described herein.
  • Al Maha Services’ Privacy Policy can be found at the following address: al-mahaservices.com/Almaha/Others/PrivacyPolicy. Please read it carefully to understand our views and practices regarding your personal data.
  • Al Maha Services and Qatar Airways Group, its subsidiaries, affiliated companies, and respective officers, directors, shareholders and employees shall not be liable for any personal data security breaches suffered by any Customers when using the Lounge(s) business center and equipment or the Internet access provided in the Lounge(s) (where applicable) including any loss or damage suffered as a result of the unavailability of the Lounge business center and equipment or the Internet access, including interruptions during such use by the Customers.

Force Majeure

  • In the event of non-performance, partial performance or delay resulting from any reason beyond the reasonable control of Al Maha Services (a “Force Majeure Event”), Al Maha Services shall use reasonable endeavours to perform its obligations under these Terms and Conditions but otherwise shall have no liability to the Customer other than to notify the Customer.

Liability

  • Customer(s) hereby release Al Maha Services and Qatar Airways Group, its subsidiaries, affiliated companies, and respective officers, directors, shareholders and employees, and waive any and all claims, liabilities, or damages for any damages to Customer(s)’s property and personal injuries that Customer(s) may experience directly or indirectly from the use of the Lounge, the Services or the Add-on Products.
  • Al Maha Services and Qatar Airways Group shall not be liable for any claims for compensation and any expenses, including legal expenses, arising out of or in connection with these Terms and Conditions and/or the entry to and the use of the Lounge, the Services or Add-on Products unless proven to be caused by the gross negligence or willful misconduct of Al Maha Services or its employees. In the event Al Maha Services is found liable, the maximum amount to be paid by Al Maha Services shall in no event exceed, in the aggregate, any payment paid per Customer affected unless a lower limitation applies to Customer(s)’ claim.
  • Al Maha Services accepts no responsibility and Customer(s) expressly relieves Al Maha Services from any liability for the consequences of any delay or for any loss suffered by the Customer as a result of any delay or action of any third party including, but not limited to, the customs or immigration authorities at the Airport.


AL MAHA SERVICES DETAILS :

Departure Service: (+974) 3329 1629 or (+974) 3326 6509

Booking query: almahaservices (at) qatarairways.com.qa

Service Enquiry: (+974) 4010 5834 or (+974) 4010 5835

Feedback: feedback_almahaservices (at) qatarairways.com.qa

Website: www.al-mahaservices.com