Our Services
Meet and Assist Services
Customers arriving to, transiting through, or departing from Hamad International Airport can now look forward to a seamless experience with the assistance of Al Maha Services.
The Al Maha Services Meet and Assist packages are designed with the ultimate attentiveness in mind. An Al Maha Services Hostess will meet you at your point of arrival, transfer or departure and assist you with all formalities while you relax in one of our exclusive lounges.
Our Meet and Assist Services can perfectly complement your suppliers’ and clients’ business travel plans. Book this exclusive service for your clients, family, friends or suppliers, to give them the VIP treatment.
Lounge Services *
Our Premium Lounge Services are for customers arriving to, transiting through, or departing from Hamad International Airport.
Retreat to our exclusive Al Maha Services Lounges to relax and enjoy refreshments while you wait for your onward flight. Indulge in an international selection of offerings as well as fresh deli-style food, with a selection of delicious wraps, sandwiches and juices. Customers transiting through Hamad International Airport can, at their discretion, choose from a selection of wine and beer.
Facilities include unlimited high-speed Wi-Fi, shower facilities, a television area, reading materials and business centre.
* Lounge services does not include Meet and Assist services.
Compare Meet and Assist Services
| Services | Family * | Gold | Platinum |
|---|---|---|---|
| Al Maha Services staff meets customers at the aerobridge/front exit of the aircraft with a personalised name board |  |
||
| Customers are kindly requested to approach Al Maha Services staff at the lounge before immigration | |
|
|
| Arrivals lounge with expedited immigration formalities | |
|
|
| Porter assistance for luggage at the baggage claim area | |
|
|
| Escort to Arrivals Hall | |
|
|
| Access to Al Maha Services lounge (up to 4 hours) after immigration clearance | |
||
| Flower bouquet | Paid Add-on | Paid Add-on | Paid Add-on |
* Available for families with 1-2 adults and 1-3 children (under 12 years). Additional family members will be charged addition fees.
Note: Privilege Club Gold and Platinum members may be eligible for complimentary Al Maha Services. For member benefits click here.
| Services | Family * | Gold | Platinum |
|---|---|---|---|
| Al Maha Services staff meets customers at the Departures Hall | |
|
|
| Porter assistance with luggage in the check-in area | |
|
|
| Assistance with check-in formalities ** | |
|
|
| Expedited immigration formalities | |
|
|
| Access to Oryx Lounge (up to 4 hours) | |
||
| Escort to the boarding gate | |
|
|
| Escort to the aerobridge/aircraft/remote bay | |
||
| Priority boarding | |
|
|
| Services | Family* | Gold | Platinum |
|---|---|---|---|
| Al Maha Services Hostess meets customer at the aerobridge/front exit of the aircraft with a personalised name board | |
|
|
| Assistance at the security and transfer desk | |
|
|
| Escort to the boarding gate | |
|
|
| Escort to the aerobridge/aircraft/remote bay | |
||
| Priority boarding | |
|
|
| Access to Oryx Lounge (up to 6 hours) | |
||
Compare Lounge Services
| Services | Al Maha Lounge | Oryx Lounge |
|---|---|---|
| Lounge access | 6 hours * | 6 hours * |
| Food and beverages | Standard | Premium |
| Shower facilities | |
|
| Complimentary Wi-Fi | |
|
| Smoking room | |
|
| Reading Material | |
|
| Television Area^ | |
|
| Family room^ | |
|
| Quiet room **^ | |
|
| Baby changing facility / Nursing room | |
|
| Luggage lockers | |
|
| Games room^ | |
* Additional hours will be charged and lounge access is subject to availability. Lounge access provided through lounge membership program partners may have different lounge access limits.
** Reclining chairs, shower facilities and family or quiet areas are available on a first come, first served basis. Please note, sleeping facilities are not available in the lounge.
^ Facilities available in the lounges located at the Duty Free Plaza South.
| Services | Family * | Gold | Platinum |
|---|---|---|---|
| Al Maha Services Hostess will meet you at the Departure Hall | |
|
|
| Porter assistance with luggage in the check-in area | |
|
|
| Assistance with check-in formalities ** | |
|
|
| Access to Al Maha Services Departure Lounge | |
|
|
| Exclusive access to our dedicated immigration counters | |
|
|
| Escort customers to the boarding gate | |
|
|
| Escort customers to the aerobridge/aircraft/remote bay | |
||
| Access to Al Maha Services Transit Lounge (up to 4 hours) | |
||
| Services | Family * | Gold | Platinum |
|---|---|---|---|
| Al Maha Services Hostess will meet you at the Departure Hall | |
|
|
| Porter assistance with luggage in the check-in area | |
|
|
| Assistance with check-in formalities ** | |
|
|
| Access to Al Maha Services Departure Lounge | |
|
|
| Exclusive access to our dedicated immigration counters | |
|
|
| Escort customers to the boarding gate | |
|
|
| Escort customers to the aerobridge/aircraft/remote bay | |
||
| Access to Al Maha Services Transit Lounge (up to 4 hours) | |
||
Your Safety is Our Priority
As your health, safety and comfort is our top priority, our state-of-the-art Hamad International Airport is implementing the latest protocols and innovative technology to ensure the highest hygiene standards for your next journey with us.
To further demonstrate our commitment to your safety, we continue to remain compliant to the highest levels of food safety in our Al Maha Services’ lounges, achieving the ISO 22000:2018 Food Safety Management Certificate.